Last updated on: 01 October 2023

Privacy policy

How we use and
protect your data

By accessing, using, or submitting any information to our websites or any applications or tools there in located, you consent to the collection and processing of personal data as described below, including our use of cookies.

House of Shipping and its subsidiaries (“House of Shipping”, “we”, “us” or “our”), respect your preferences concerning the collection and use of your personal data.
This policy reflects our current data protection policies and practices and describes how we collect personal data when you access or use House of Shipping websites on which this policy appears (the “Websites”) and how we use such personal data (hereinafter, the “Policy”).
House of Shipping operates in more than 10 countries.  Unless otherwise stated, this Policy applies to all jurisdictions in which House of Shipping operates.  Certain regions, countries, and/or individual states may have additional requirements, which are detailed, by jurisdiction, below.  We also encourage you to review our table of contents, above, which identifies the portions of this Policy that apply to specific locations.  
House of Shipping is the primary controller of personal data collected through the websites.  This Policy, except as provided below, applies only to the personal data that we collect online from users of our websites.

What Personal Data does House of Shipping collect through its websites?

“Personal data” is information that identifies you personally as a natural person, directly or indirectly, in combination with other information available to us such as an identification number, location data, online identifier or one or more factors specific to your identity as a natural person. For the purposes detailed herein, House of Shipping may collect and process the following categories of personal data:
House of Shipping also collects and processes personal data it did not collect from you. This is the case where House of Shipping receives personal data from your device as part of the electronic communication itself – the standard electronic greeting between your computer, the network, and our servers. At this time, our server will also query your computer to see if there are “cookies” previously set by our websites to facilitate log in or other site navigation procedures.

How do we use your Personal Data?

House of Shipping may use your personal data in several ways, including:
For pursuing its legitimate interest of improving its business practices, House of Shipping will collect and process your personal data for the following purposes:
Lastly House of Shipping may be required to collect and process personal data to comply with legally mandated reporting, disclosure, as well as any legal requirements.

Does House of Shipping share my Personal Data with others?

In order to pursue the purposes referred to under this Policy, House of Shipping may need to share certain personal data with subsidiaries and affiliates in different jurisdictions (which may also act as data controllers), with service providers (e.g., those needed for the operation of the Websites, credit card clearing houses, transport companies, etc.) and other third parties, including Government agencies and marketing entities. We share personal data to the parties referred above only to the extent needed to run our websites and conduct the activities referred to in this Policy.
In certain, limited circumstances, where permitted by applicable law, we may share or transfer personal data to unrelated third parties. For example, we may provide personal data to a third party (i) at your request; (ii) to comply with a legal requirement or court order; (iii) to investigate a possible crime, such as identity theft; (iv) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution; or (v) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal data.
House of Shipping takes appropriate steps to ensure that its personnel, its affiliates and third-party vendors are bound by duties of confidentiality and that, if applicable, House of Shipping implements measures such as EU standard contractual clauses to ensure that any transferred personal data remains protected and secure.

Does House of Shipping implement cookies, profiling, and E-mail marketing activities?

We may use cookies to provide you with a better experience while using our websites. We will ask for your consent to our use of cookies the first time that you enter our websites.

House of Shipping may implement profiling activities, which enable us to better understand your potential needs and expectations to provide you with tailored information and/or services, the most likely to be of interest to you. Please note that such profiling activities will not make you subject to any legal consequences as it is just a useful way for us to better get to know you and to adapt our services proposals accordingly. To exercise your right to object to such profiling, please contact us at marketing@houseofshipping.com 

We do conduct e-mail marketing activities. If in the use of our websites you have provided us with e-mail or other personal data, we will ask your consent to send you e-mail marketing material, except if you are an existing customer, and such permission is not required according to law. We will include an “unsubscribe” link in each electronic communication so that you can advise us whether you wish to continue receiving such communications going forward.

Does House of Shipping use Google Analytics?

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies or other tracking technologies to help us analyse how users interact with the websites, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The technologies used by Google Analytics do not gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.

How does House of Shipping protect my Personal Data?

House of Shipping implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk and has in place generally accepted information security techniques to prevent unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data we collect. These measures include policies, procedures, firewalls, access control procedures and cryptography, and technical elements relating to personal data access controls. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

How does House of Shipping respond to “DO NOT TRACK” signals enabled by users?

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our websites do not currently interpret, respond to or alter their practices when they receive “Do Not Track” signals. 

Can I review and request changes to my Personal Data?

To review or request changes to any of your personal data, please contact us at  marketing@houseofshipping.com 

Are children permitted to use House of Shipping?

The website is not intended for children under 13 years of age.  We do not knowingly collect, use, or disclose personal information from children under 13. If you are under 13, do not access or use the website.

What about other websites?

The inclusion of any external link on our websites does not imply our endorsement of the website or the company (including such company’s products) to which the link leads. Linked websites are not under our control. Except as stated below, this Policy applies solely to personal data that is acquired on our websites. We do not accept any responsibility or liability in connection with these other websites.

Notice to Residents of the European Economic Area and United Kingdom

If you are an individual in a country in the European Economic Area or the United Kingdom, you are entitled to the following additional disclosures regarding your personal data.

What are the purposes and legal basis for processing my personal data?

The legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it, which is discussed below.
The provision of your personal data is voluntary and is therefore based on your consent. However, if you do not provide such personal data, you may not be able to receive the requested information from us. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
Personal data may be needed for the purpose of entering to or providing services pursuant to a contract with you. 
We may process your personal data to comply with legal obligations to which we are subject. This may include any requirement to produce audited accounts, any legal obligation to share information with law enforcement agencies, public or governmental authorities, and to comply with legal process.
If you bring a claim against us or we bring a claim against you, we may process your personal data in relation to that claim.

How long does House of Shipping retain my personal data?

House of Shipping will retain your personal data for no longer than is necessary for the purposes specified under this Policy, except as otherwise agreed to by you in a contract or as provided by applicable law.

What are my rights regarding my personal data?

You are entitled to: (i) request access to your personal data processed by House of Shipping; (ii) request the rectification of your personal data; (iii) request the erasure of your personal data; (iv) request the restriction of processing or object thereto; (v) receive your personal data in a structured and standard format as part of your right to portability; and (vi) lodge a complaint with a local supervisory authority.

Should you be willing to exercise the rights referred to under this section, you may write to us at marketing@houseofshipping.com 

Notice to Nevada Residents

Nevada law allows Nevada residents to opt-out of the sale of certain types of personal information. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to a person for the person to license or sell the information to additional persons. We do not currently sell personal information as defined in the Nevada law. However, if you are a Nevada resident, you still may submit a verified request to opt-out of sales and we will record your instructions and incorporate them in the future if our policy changes. Opt-out requests may be sent to  marketing@houseofshipping.com 

Notice to California Residents

The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information. This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this does not apply to you, and you should not rely on it.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information. For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”

The CCPA contains an exception that is relevant to us. Some of the CCPA’s privacy rights explained below do not apply to personal information reflecting a written or verbal communication or a transaction between us and a consumer, where the consumer is acting as an employee, owner, director, officer, or contractor of another entity and when the communication or transaction occur solely within the context of us conducting due diligence regarding or providing or receiving a product or service to or from such entity. 

What is My Right to Know about Personal Information Collected, Disclosed, or Sold?

If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you in the 12-month period preceding your request. This right includes the right to request any or all the following:

What Categories of Personal Information does House of Shipping Collect?

We collected the above Personal Information for the following business or commercial purposes:

As discussed, some of the CCPA’s privacy rights discussed herein do not apply to the Personal Information listed above because of the CCPA’s business-to-business exemption.  

Has House of Shipping Disclosed or Sold Personal Information?

The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the category of third parties to whom the Personal Information was disclosed. We did not sell Personal Information to third parties in the 12 months preceding the Last Updated Date of this Privacy Policy.

Area of Personal Information

Type of Third Parties to Whom Information was Disclosed

Identifiers (name, postal address, email address)

Service providers and vendors (e.g., email, hosting, maintenance, backup, analysis, etc.)

Telephone number

Same

Professional or employment-related information

Same

Cookies, beacons, pixel tags, or other similar technology

Data analytics provider and advertising network

Internet protocol address

Same

We do not knowingly collect or sell the Personal Information of minors under 16 years of age.

What is My Right to Request Deletion of Personal Information?

If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected. However, per the CCPA, we are not required to comply with a request to delete if it is necessary for us to maintain the Personal Information to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

How Can I Submit a Request to Know or Delete?

You may submit a request to know or delete it through an email to marketing@houseofshipping.com

What is House of Shipping’s Process for Verifying a Request?

If we determine that your request is subject to an exemption or exception, we will notify you of our determination. If we determine that your request is not subject to an exemption or exception, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. Our verification process may differ depending on whether you maintain a relationship and/or account with House of Shipping (i.e., a password-protected account).  

If you maintain a relationship and/or account with House of Shipping, we may verify your identity through existing authentication practices available through your account. Prior to disclosing or deleting the Personal Information, we will ask you to re-authenticate yourself with respect to that account. 

If you do not maintain a password-protected account, or if you are an accountholder but we suspect fraudulent or malicious activity with your account, we will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure or deletion, as applicable. 

For requests to access categories of Personal Information and for requests to delete Personal Information that is not sensitive and does not pose a risk of harm by unauthorized deletion, we will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities. 

For requests to access specific pieces of Personal Information or for requests to delete Personal Information that is sensitive and poses a risk of harm by unauthorized deletion, we will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable for the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

What is My Right to Opt-Out of Sale of Personal Information?

If you are a California resident, you have the right to direct businesses to stop selling your Personal Information. We do not sell Personal Information as it is defined in the CCPA.

What happens if House of Shipping changes or alters its Privacy Policy?

We reserve the right to update it from time to time, in which case the new version will posted on the Website on which it appears.

What is My Right not to be Discriminated Against for Exercising My Privacy Rights?

We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “Notice to California Residents.” As such, we will not deny goods or services to that California resident; charge different prices or rates for goods or services, including with discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to the California resident; or suggest that the California resident will receive a different price or rate for goods or services or a different level or quality of goods or services. However, we are permitted to charge a California resident a different price or rate or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by the individual’s data.

Can I use an Authorized Agent to Submit a Request?

If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above.  After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.

What are my Rights under California’s Shine the Light Law?

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes.  Accordingly, we have no obligations under California Civil Code § 1798.83.

How do I obtain the Privacy Policy in an Alternative Format?

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities.  If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

How can I contact House of Shipping?

If you have questions about this Policy, please contact us at marketing@houseofshipping.com.