Job purpose:
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Call Center Help Desk
Job role description:
- Receive, respond, and follow-up with service requests and service tickets in various ways (phone calls, email,…).
- Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
- Proven experience with Ticketing Software.
- Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.
Key interactions (Internal | External):
Internal: Finance | HR & Admin | Operations | Commercial | Sales Marketing, Commercial,Leadership
Education requirements
Graduate
Graduate
Language requirements:
EnglishÂ
Background and experience:
- Strong content marketing and preferably Logistics and Shipping background.
Competencies and skills:
- Able to communicate effectively in English both written and verbal with leadership, team members, and customers.
- Ability to type while involved in a conversation, at least 30 WPM.
- Working knowledge of Windows operating systems and basic network configurations preferred.
- Working knowledge of the Microsoft Office application suite including MS Outlook preferred.
- Active Directory and Exchange experience a bonus yet not required.
How to apply
Please fill out the application form below and share your cover letter and CV.
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