Job purpose:
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Work on a 24/7 timeline to offer Customers a full-day service, replying to pricing, service enquires, mainly related to the SeaBot chatbot.
Job role description:
- Full understanding of the of the SeaBot application and workings: Responsible for SeaBot Chat interface operation, performance, and future enhancements.
- Understand types of containers, vessels, and movement of containers: Ability to provide information regarding the location and status of containers.
- Follow the port-wise cost matrix rates (MRG) with guidance from Trade: Also, SAP MRG rate card maintenance, request, and process governance.
- Fully understand and follow the SRR process: Support SRR Request from agents and ensuring they adhere to the process flow.
- Fully understand and support the Manifest (AMS/ENS) process and requirements.
- Create reports on Pricing Requests received, answered and response rates
- Create and maintain reports on Detention & Demurrage freetime, Pricing Requests, etc.
- On Price confirmation, report back to Trade on potential contract possibilities
- Manage, follow up and redirect potential sales leads from SeaBot interaction to the commercial team (Trade/Sales) or country agents.
- Understand and support the Documentation team on the different container movement documents.
Key interactions (Internal | External):
External: Customers | Vendors | Customers | Agencies
Internal: Finance | HR & Admin | Operations | Commercial | Sales Marketing, Commercial, Leadership
Education requirements
Graduate level education, good computer skills (SAP-trained, MS Office – Excel/Word)
Language requirements:
English – English and others if available
Background and experience:
- Minimum two years' experience within a shipping/NVOCC environment.
- Experience in working with SAP or any other Transport Management System would be an advantage.
- Knowledge of pricing, customer service.
- Knowledge of budgeting, reporting processes.
Competencies and skills:
- Time management and organizational skills.
- Analytical, numerical, and problem-solving skills when under pressure and tight work deadlines.
- Ability to manage customer enquiries and expectations through the chat interface professionally.
- Excellent Excel/Word skills.
How to apply
Please fill out the application form below and share your cover letter and CV.
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