Job purpose:
The claims associate is in charge of evaluating claims in accordance with the company’s established process, policy requirements, and guidelines. A claims examiner must be able to analyze claims from the initial report to the final determination, as well as interpret and apply laws, rules, and regulations. In addition to recording claim files with notes, evaluations, and decision-making procedures, they must also be able to gather sensitive information and use it covertly and impartially.
- Taking charge of managing cargo claims, from initial notification to claim settlement, as directed by the principal.
- Examines, processes, studies, evaluates and decides on claims that will determine whether they are paid or not, in accordance with Marine Insurance policy and procedure.
- Handling correspondence and file management, including time bar registration and protection under Bills of Lading.
- Examining insurance policies, the claim form, and supporting documentation to ensure that all the information is accurate.
- agents, and other specialists, and keeping an eye on their work from a technical quality and service perspective.
- Communicating with claimants to help with determining the cause of damage and gathering all required claim paperwork
- Establishes if the claims are protected by the policies that were given to the policyholder.
- Offering advice to the principal regarding the resolution of claims under Marine insurance.
- Assists in locating, examining, and notifying our internal fraud team of false claim activity.
- Sends the insured mail that is succinct, transparent, and compliant with state laws regarding the choice they took regarding the claim's processing.
- Creation of recurring Principal status reports on active and closed claims.
- The chosen candidate will also seek compensation from liable third parties all around the world on behalf of the insureds.
- Ensure that the claim handling procedure is carried out efficiently, quickly, and according to schedule.
Key interactions (Internal | External):
Marine insurance company; Third-party service provider; Operations and functional managers;
Education requirements
3 Years Diploma or Graduate or Post Graduate
Language requirements:
English – Fluent (required)
Background and experience:
- Minimum 3 Years of handling Marine insurance policy and procedures
- Excelled in driven cross-functional collaboration to ensure satisfaction and time - deliverance
- Taken an active role in internal as well as external meetings together with the associated parties for clarifications
- Drive process efficiency and best practice sharing
Competencies and skills:
- Graduate and/or proven experiences in business in handling DG cargo vessel.
- Very good communication skills verbal and in written English
- Ability to work in a team environment.
- Ability to interact with all levels of staff and personnel.
- Ability to sit or stand for long periods of time, as well as bend, kneel and lift cumbersome and/or heavy objects.
- Ability to work prolonged and/or irregular hours as needed.
- Eye for details, Critical Thinking.
How to apply
Please fill out the application form below and share your cover letter and CV.
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